Safelumin strives to provide a superior customer service experience while providing top of the line, premium products. Shipping is free within the contiguous United States on any orders over $25. Any order placed under that amount will be calculated at the time of purchase and determined by product weight and quantity.
By ordering an item, the customer acknowledges and accepts responsibility for return shipping expenses in the event an RMA is requested unless it is determined that item(s) requested for return is due to damage by carrier or a shipping error on the part of Safelumin.
A request to modify or cancel an order can be made through our Customer Service department. As part of our efforts to provide superior customer service, orders are typically processed shortly after being placed. Please note once an order has reached a certain level in the fulfillment process, it may be too late to modify or cancel.
We are happy to ship to a P.O. Box within the contiguous United States.
Alaska & Hawaii or APO, FPO & DPO Shipping
For questions regarding shipping outside of the continental United States, please call our Customer Service department. Please be aware all sales are final for orders shipping outside of the continental United States.
All sales are final on international orders and are therefore not eligible for return. The cost for international shipping will be calculated at the time of purchase.
There may be shipping delays due to unforeseen and uncontrollable circumstances. Safelumin cannot be held responsible for conditions beyond our control such as severe weather or carrier service interruptions. Requests for replacement product or credit to your account for merchandise claimed shipped but not received are subject to our investigation. The customer is responsible for all costs related to an address that is incorrectly provided to us.